EN
Global Footprint
Ecosystem Partners
Aftermarket Support
Business Level
Business Level
Establish a full-cycle commercial service system, relying on a modular quotation system to deliver accurate cost accounting and technical specifications. Through an inter-departmental virtual joint mechanism, connect the entire pre-sales, technical, and supply chain links. Equip with an exclusive commercial think tank to provide customized solutions, and establish a two-way transparent information exchange platform to ensure synchronized responses to technical inquiries and commercial terms, thereby achieving dual optimization of decision-making efficiency and risk management.
Technical Level
Technical Level
In the dimension of technological innovation, we have established a full-time-domain response system and committed to completing the closed-loop of new mode switching in the first instance. Through the pioneering intelligent response mechanism, we achieve second-level responses to technical consultations, and simultaneously configure a dual-track service support system (remote real-time diagnosis + on-site engineer visit mechanism). Relying on a digital monitoring platform, we realize visualized tracking of the entire service process, ensuring that customers' needs are met with solutions that exceed expectations.
Quality Level
Quality Level
The quality management and control system adopts a full-process management model. A team of certified engineers provides on-site services with mobile testing equipment, and a quality traceability database is established to achieve accurate defect localization. Relying on the quality inspection center, a standardized response system is built, and the first-responder responsibility system is implemented for customers' quality inquiries, ensuring that emergency technical solutions are promptly replied to within 24 working hours.
Q&A
Is there a rapid response mechanism?
Customer satisfaction is Songyuan's eternal pursuit. Songyuan provides 24/7 rapid response service.
Is safety stock established?
To better meet customers' loading requirements, a 5-7 day safety stock will be reserved at the local location.
How long is the quotation cycle?
7 working days